Virus infections, also known as "malware" and "spyware," have become a major threat to the everyday computer user as of late. These infections can attach themselves to website banner ads, to emails from friends and family, and to files downloaded from social media websites such as Facebook and Twitter. Often times, you may not even know your computer is infected! The sad truth is, if you don't have adequate protection in place and haven't been keeping up on your Windows Updates and Security Patches, you're probably already infected.
If you ever think that your computer might be infected, here are a few steps you can take to minimize any damage to your system and assist us in getting you back up and running as quickly as possible.
1. DON'T DO A SYSTEM RESTORE!
We can't stress this one enough. Regardless of how disabled your computer has become, one of the worst things you can do after becoming infected with a virus is perform a System Restore. Performing a System Restore WILL NOT remove the virus - it will only embed it deeper within your computer's file system and make it harder for a professional to remove it! Plus, if you restore too far back, you may lose important data or recently-installed applications.
2. SHUT DOWN AND UNPLUG!
The best thing you can do once you think you may have a virus is shut the machine down completely and unplug its power supply. If the computer is not powered up and running, there is no way for the virus to spread to other areas of your hard drive, or to other computers on your network. If you have a notebook computer, be sure to remove the battery as well.
3. CALL COMPUTER MEDIX!
Once you've shut down and unplugged your computer, give us a call at (800) 708-8528 and one of our friendly, knowledgeable service technicians will be happy to assist you in scheduling a pick-up or drop-off appointment that is convenient for you.
Once your machine makes it to our shop, one of our knowledgeable technicians will put it through its paces with a full set of hardware and software diagnostic tests to determine the precise nature and source of the infection, in addition to any underlying hardware issues that may exist. After all, there's no use troubleshooting a software issue if the underlying hardware is at fault. Once we are confident that we have an accurate diagnosis and a clear path to resolution, we'll give you a call with the details. We'll tell you, to the best of our ability, where you picked up your infection, how we can help you get back up and running, and what YOU can do to keep from getting infected again.