At Computer Medix, we have a simple philosphy, "Do the right thing for the customer." This philosophy has shaped the way we handle every machine that comes through our doors. We won't sell you unnecessary software or hardware. We will identify what is plaguing your machine and repair it with surgical precision. We will move mountains to get your machine running at its absolute best and give you the information necessary to get it there.
When we first see a machine, we record every detail we can: serial numbers, operating system version, model number, etc. This ensures we get the most up-to-date software and upgrades for your machine should it require service. From there, we clean the machine inside and out, clearing dust and debris from the fans and other components. A visual inspection of the components and wiring is performed and if the machine passes a visual inspection, we move onto full comprehensive testing of the hardware and software. We check every physical component and the software running on the machine to determine the underlying issues and the best course of action to resolve them.
Once we have the diagnostic results and a quote to repair, we will contact you and go over the results. We will lay out the findings and explaing why we deem the repairs necessary. We don't blanket repairs across a number of issues. We find the root of the issue and tell you exactly how it can be fixed. We won't tell you its time to reformat your hard drive when an infection could be removed and leave your system intact. We won't sell you hardware you don't need (unless YOU want it). By tailoring our repairs to a customer's needs, we can ensure the best possible repair for their machine. If a machine isn't worth fixing, we won't hesitate to let you know. We will let you know when and if it's best to invest in a new machine.
The best part of all of this is that diagnostics are free. you won't pay a dime until you authorize the repairs. Once you have our recommendation, you're free to authorize the work or pick up your machine if you decide it's not worth it. Either way, we're there to provide you the best possible service. so whether your machine is brand new and doing something odd or it's knocking on death's door, bring it in for free diagnostics. There's nothing to lose and everything to gain.